Terms & Conditions

browse by section

Terms & Conditions

Welcome to www.ermarolla.com!

These terms and conditions outline the rules and regulations for the use of TVAF TRADING LTD ‘s Website, located at www.ermarolla.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.ermarolla.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing www.ermarolla.com, you agreed to use cookies in agreement with the TVAF TRADING LTD ‘s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, TVAF TRADING LTD and/or its licensors own the intellectual property rights for all material on www.ermarolla.com. All intellectual property rights are reserved. You may access this from www.ermarolla.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.ermarolla.com
  • Sell, rent or sub-license material from www.ermarolla.com
  • Reproduce, duplicate or copy material from www.ermarolla.com
  • Redistribute content from www.ermarolla.com

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. TVAF TRADING LTD does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of TVAF TRADING LTD ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, TVAF TRADING LTD shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

TVAF TRADING LTD reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant TVAF TRADING LTD a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of TVAF TRADING LTD ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to TVAF TRADING LTD . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of TVAF TRADING LTD ‘s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Complains Policy – After Sales Customer Support

You can contact our Customer Care Team by calling at our Limassol offices 0035725374375 or by e-mail at info@ermarolla.com and with reference to you name and order code number.

Newsletter

The visitors of the e-shop may ask to receive our Newsletter by filling their e-mail in the field «Join the gang» earning 10% discount on their first order. Their email shall be solely used for this purpose. In case they do not wish to keep on receiving our Newsletter, they may ask to be exempted from receiving it by clicking on the link provided for this purpose each time they receive a Newsletter. Should you opt to be deleted from a service or communication, we will try to erase your data as soon as possible, nevertheless, certain time and/or information may be required, prior to processing your request.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Complains Policy – After Sales Customer Support

You can contact our Customer Care Team by calling at our Limassol offices 0035725374375 or by e-mail at info@ermarolla.com and with reference to you name and order code number.

Newsletter

The visitors of the e-shop may ask to receive our Newsletter by filling their e-mail in the field «Join the gang» earning 10% discount on their first order. Their email shall be solely used for this purpose. In case they do not wish to keep on receiving our Newsletter, they may ask to be exempted from receiving it by clicking on the link provided for this purpose each time they receive a Newsletter. Should you opt to be deleted from a service or communication, we will try to erase your data as soon as possible, nevertheless, certain time and/or information may be required, prior to processing your request.

Payment

You can make your payment with VISA,VPay, MASTERCARD, MAESTRO, AMERICAN EXPRESS and MIR. All transactions are secured with _MASTERCARD SECURE CODE, VERIFIED BY VISA, AMERICAN EXPRESS SAFE KEY and MIR ACCEPT 3D secure. 3D secure provides  an additional layer of security for online purchases.  On the payment page you will be requested to provide  all the relevant  card information (card number, card name, expiry date, CVV). Your payment card data is used only for the said transaction (payment of the Products). We do not  store the data related to Your card, therefore the next time You wish to pay by using the same card, You must enter Your card data again, unless you choose to save your card for future transactions. 

 

For more information about Our use of Your personal data please visit Our Privacy Policy and Cookies Policy.

 

Delivery

DELIVERY COST

Cyprus Mainland Shipping – €3  We offer our in-house courier service to deliver your orders to your door within the following regions: Limassol, Nicosia, Larnaca, Paralimni, Paphos. Orders placed outside these regions will be send at your closest ACS Courier point. 

Shipping to Greece – €8 (door to door via Geniki Taxydromiki Courier). 

UK & Europe – €20 (door to door via EMS Datapost). 

International Shipping –  €25,00  (door to door via EMS Datapost). 

**Please note, all International & UK packages may be subjected to customs duties and taxes. 

Click & Collect – FREE
 Orders made through our Click & Collect service will be available to pick up from our Ermarolla Limassol store (Athanasiou Sakellariou 113, 3041, Limassol). All orders must be paid for prior to collection and will be held up to 5 working days. Orders made before 1pm will be available to collect from 3:30pm same day.

DELIVERY TIME

Delivery schedules depends on several factors and there may be delays not attributed to Us. Please read below the conditions applicable in delays. In the Order Form, you can choose either to  have them delivered to you or collect the Products yourself  . Subject to any force majeure conditions or conditions for which we do not control, the followings apply:

Estimated product delivery:

Within Cyprus: 2-7 Business days

Within Greece: 2-7 Business days

In European countries: up to 14 Business days.

In other international countries: up to 20 Business days.

The above time schedules may not be applicable in force majeure cases, which may affect the time of delivery.

DELIVERY SCHEDULE (For mainland orders within Cyprus)

Products are being delivered between Monday – Friday from 09:00a.m. till 17:00pm and Saturday 09:00a.m. till 15:00pm

DELIVERY DELAYS

We take all due care for the proper and due delivery of the Products; however, we cannot guarantee it in the below indicative cases (a) the Product has not been delivered to us due to unexpected delays or (b) due to force majeure cases, (c) the Product is in lack. In such cases We will contact You to ask if you want to have the rest of the rest or to propose you an alternative or to inform you about the time of the delivery of the Product in question. If you are not satisfied with our proposals, You have the right to cancel the Order partially or the as a whole and We will make you a refund. In any case you can call us at 003625374375 or contact us at info@ermarolla.com, where you can also cancel your Order.

Return a product

Refund and exchange Items must be returned within 10 working days with their original tags attached. We are unable to accept returns on all face coverings, jewelry, lipsticks, perfumes or any underwear or swimwear where hygiene seal has been removed. Finally, all returned products MUST be accompanied with the original receipt. To return an item/s:
  1. Please fill online our returns slip here.
  2. For exchanges, we recommend contacting our customer care team here to ensure the desired sizing is in stock and will be placed on hold until the return delivery is arranged.
  3. Pack your items.
  4. Choose your preferred delivery method for your return:
-FREE IN STORE RETURNS IN ANY ERMAROLLA STYLEBAR -REQUEST A DOOR TO DOOR PICK UP FROM OUR IN-HOUSE COURIER SERVICE (€3  COST) -ARRANGE YOUR RETURN WITH A COURIER OF YOUR CHOICE (SENDER COST) Refunds are accepted ONLY on faulty items. All items that are included at the CLEARANCE section (items of previous collections) are NON-RETURNABLE. Customers are responsible for shipping costs for returns, depend on their region, as mentioned at DELIVERY information section. CONDITIONS Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition: SHOES : Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. SWIMWEAR AND LINGERIE: Please try on over underwear for sanitary reasons. Do not remove protective slip. TOPS AND DRESSES: Please be careful of makeup or deodorant rubbing off on the garment.
Scroll to Top